FAQ'S

INFORMATION GATHERING​

To facilitate orders and deliver top-quality service, diverse forms of information is gathered:

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PERSONAL DETAILS: This encompasses name, shipping and billing addresses, email address, and contact number.​

PAYMENT DETAILS: Collecting payment details to process transactions, including credit card or payment credentials.​

ORDER PARTICULARS: Retaining information related to orders, such as product details, pricing, and delivery information.

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UTILISATION OF INFORMATION​

Utilisation data to:

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ORDER PROCESSING: Personal and payment-related information is employed for order processing, product shipment, and payment handling.​

CUSTOMER CORRESPONDENCE: Utilising contact information to communicate concerning orders, deliveries, and payment matters.​

CUSTOMER SUPPORT : Information derived from orders assists in addressing queries or concerns and refining customer service.​

MARKETING & NOTIFICATIONS: Subject to consent, forwarding information about new products, exclusive offers, and upcoming events.

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SAFEGUARDING DATA

Implementing appropriate security measures to safeguard information, preventing unauthorized access or data disclosure.

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INFORMATION DISCLOSURE​

Exclusively sharing data with third parties when necessary for order fulfillment, such as shipping companies or payment processors. Not sharing data with third parties for advertising purposes.

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CUSTOMER RIGHTS​

The customer holds the right to access personal data, rectify inaccuracies, request data deletion, and restrict data processing, as per applicable data protection laws. Feel free to reach out to Timothée Damas if wishing to exercise data protection rights.

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AMENDMENTS TO THIS PRIVACY POLICY​

Timothée Damas retains the right to make alterations to this Privacy Policy at any juncture. Updated information will be made available on this website.

 

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COMMUNICATION WITH SITE VISITORS​

Timothée Damas may communicate with site visitors through various means, including email, phone, or postal mail, to provide information about orders, respond to inquiries, or share updates about  services and products. The customer may opt-out of receiving certain types of communications by contacting Timothée Damas using the information provided in the "Contact" section below.

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COLLECTION OF INFORMATION FROM MINORS

The services are not directed to minors, and Timothée Damas does not knowingly collect personal information from individuals under the age of 18. If the customer believes that Timothée Damas has inadvertently collected personal information from a minor, please contact Timothée Damas immediately, and steps to remove the information from the records will be taken.

 

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PRIVACY POLICY UPDATES

Timothée Damas reserves the right to update or modify this Privacy Policy at any time. Changes to this policy will be posted on the website, and the date of the latest revision will be indicated at the top of the policy. Timothée Damas encourages the customer to review this Privacy Policy periodically to stay informed about how Timothée Damas is protecting and managing the data.

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CONTACT INFORMATION

Should there be inquiries pertaining to this Privacy Policy or personal data, please contact Timothée Damas at contact@timotheedamas.com or use the contact form available under the "Contact" section.

 

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COOKIE POLICY

Cookies are small text files that are placed on the device when visiting the website. By using this website, the customer consents to the use of cookies in accordance with this Cookie Policy.

 

 

TYPES OF COOKIES

 

Following types of cookies are used:

 

ESSENTIAL COOKIES: These cookies are necessary for the functioning of the website and cannot be disabled. They are usually set in response to actions, such as setting privacy preferences, logging in, or filling out forms.

 

ANALYTICAL/PERFORMANCE COOKIES: These cookies allow Timothée Damas to analyze how visitors use this website, so Timothée Damas can measure and improve its performance. They help to understand which pages are the most and least popular and see how visitors move around the site.

 

FUNCTIONALITY COOKIES: These cookies enable enhanced functionality and personalization, such as remembering preferences and settings. They may be set by Timothée Damas or by third-party providers whose services have been added to these pages.

 

 

MANAGING COOKIES

 

Controlling and managing cookies in various ways:

 

Most web browsers allow to control cookies through their settings. The customer can usually find these settings in the "Options" or "Preferences" menu of the browser. The customer can also use browser extensions to block or manage cookies. If the customer disables certain types of cookies, some features of this website may not function properly, and the user experience may be affected.

 

 

THIRD-PARTY COOKIES

Some third-party services that are used on this website may place their own cookies to provide their services. These cookies are subject to the policies of the third-party providers.

 

 

CHANGES TO THE COOKIE POLICY

Timothée Damas reserves the right to make changes to this Cookie Policy at any time. Updated information will be posted on this website.

 

 

CONTACT INFORMATION

Should there be any inquiries pertaining to this Privacy Policy or personal data, please contact at contact@timotheedamas.com or use the contact form available under the "CONTACT" section.